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To NRAS re private messaging Options
jeanb
#41 Posted : Tuesday, February 09, 2010 10:59:10 AM Quote
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That's a great idea Amanda. Thanks. I would have pm'd you - but of course I can'tSad
MaryLewis
#42 Posted : Tuesday, February 09, 2010 11:14:01 AM Quote
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Hi all
I am going to put the cat among the pigons now with this post
if it was not for us all NRAS would not exist
so why cant we have an answer?
Mary L
lizziemouse
#43 Posted : Tuesday, February 09, 2010 11:18:21 AM Quote
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"Power to the people!" .................said politely and without any hint of aggression or malice....

Lets get this resolved quickly!

NRAS - are u there?
merryberry
#44 Posted : Tuesday, February 09, 2010 11:18:43 AM Quote
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the strapline is patient led charity, isn't it?

having community moderators won't solve the PM issue though. i would not suggest that moderators had access to these, if reinstated.
but having moderators in itself should open up a channel for us to discuss other management issues. i feel we're quite way off this though, when i look at our inability to even post contributions to the forum help & guidelines section, it signals to me we're a long way off power sharing yet.

there's raft of related issues to work through.
dorat
#45 Posted : Tuesday, February 09, 2010 12:27:52 PM Quote
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I had hoped to come on here this afternoon to find that all this nonsense had been sorted out and that we had been given some answers.

Not so.

Doreen xx
John-B
#46 Posted : Tuesday, February 09, 2010 12:32:57 PM Quote
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Joined: 12/14/2009
Posts: 61
Location: Lancashire
Hi, Has anybody contacted administration and asked for pms to be reinstated ? If so what if any have been the replies ?

John
alison_o
#47 Posted : Tuesday, February 09, 2010 12:35:24 PM Quote
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God I didn't know the Pm's had gone, I had some messages saved on there to look back on.......what the hell is going on........not been on for a few days and had no idea the Pm's had gone until I read on here..............Alison xxxThumbDown
barbara-o
#48 Posted : Tuesday, February 09, 2010 12:56:56 PM Quote
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Joined: 12/3/2009
Posts: 690
I've not been on the forum much over the past few days due to being ill. What can I say, I feel very saddened by NRAS's actions and feel a bit like a naughty child. I agree with the comments made and think that NRAS has taken a heavy top-down approach without any consultation with it's members, and needless to say without our membership would not exist. Whilst I very much appreciate all the good work NRAS do in supporting us and raising awareness about RA, treating it's members like this is not the way forward.

Franky, the point you raised about the need for trained moderators is a must in order to avoid any further misunderstandings and problems that may arise. I am annoyed that my stored PM's have now gone and would have appreciated the opportunity to have replied to a number of outstanding PMS. Franky, I also think it is very generous of you to offer your services as a moderator and think NRAS should take up your offer. Just because we have RA doesn't mean that we have forgotten or can't use the wealth of expertise, knowledge and experience that we collectively have on this forum. Despite RA, we can be and are very resourceful. Furthermore, I don't understand the double standards here, if a member finds the content of a post racist (not seen it) and reports it, why is it being left on the forum? Surely NRAS should know that racist language, even when said in the guise of a joke, is unacceptable and should not be tolerated.

My RA and related complications to my health has resulted in me becoming depressed and housebound, and much of my "socialising" over the past year has taken place on this forum. I can't seem to understand what the problem is with having a joke and a laugh as long as it is not at another persons expense or offends. If for example the "girls night out" thread caused offense then NRAS should have informed us accordingly. Similarly, I also believe that NRAS should have spoken to the person/s who allegedly abused the PM service before pulling the plug and thereby disadvantaging the majority who do not and use the service properly.


I'm afraid NRAS actions are beginning to feel a bit too Orwellian for my liking.......


Love,


Barbara
XXXXXX

jeanb
#49 Posted : Tuesday, February 09, 2010 1:20:27 PM Quote
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Mabe we should all e-mail NRAS with our views. I did so last night but have heard nothing in response.
Jeanx
joeyvt
#50 Posted : Tuesday, February 09, 2010 1:27:29 PM Quote
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Location: Bristol
Bit disappointing that, nearly 24 hours on, still no response Sad Sad
HellyC
#51 Posted : Tuesday, February 09, 2010 1:27:34 PM Quote
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Joined: 12/8/2009
Posts: 230
Location: Leicester
I don't think it is a case that PM's have been read... but because someone took it upon themselves to send an offensive PM to another member that is why this facility has been taken off. Whether this will remain the case is yet to be seen. I can understand from NRAS point of view that this was quite an usual case and so have acted as they see fit. To some it may seem harsh and like we're being tarred with the same brush but maybe it was the simplest short term answer for NRAS until they could decide the next route to take.

I'm not sure if the person who received the PM went directly to NRAS as this should have been the first point of call rather than posting it as a thread.

I do agree that there needs to be moderators on the site. Key people who members can contact if they feel a post or even a PM has been offensive. On sites like Handbag, the moderators are people who have certain interests... if they tend to post in the fashion section, they will be moderators for fashion. I think that needs to be the same here....

We should all be aware of the guidelines but maybe these need to be reviewed on a regular basis to ensure they progress in unison with the site.

One idea would be to have a discussion group who could work with NRAS, ensuring that members get the best experience from the site, but also to help NRAS concentrate more on raising awareness of their work rather than having to monitor a forum.

Don't forget that this is all fairly new in relation to social media and it's going to take time to get it right... even the best websites still have their hiccups and people threaten to leave etc.. but with a little support it can work out for the better...

It might even be that new members are not given PM's until they have reached a certain amount of posts.... this would give time for them to become familiar with the site and its general etiquette....


Helly x

Celebrating 10yrs of National Rheumatoid Arthritis Society

Doing a Tandem Skydive - May 2011 - All Sponsorship Welcome - www.justgiving.com/helencopeland






Read my blog - Helly Copeland

dorat
#52 Posted : Tuesday, February 09, 2010 1:37:39 PM Quote
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Sorry Helly I don't agree.
The case of someone abusing the PM facility should have been dealt with by removing the culprit from the forum. Why should we all lose the privelege because of one person?

As to having a discussion group, we are all equal partners on here and should all have had the chance to discuss this with NRAS before they removed the PM facility.

Crikey, even Nanny Jo Frost gives warnings before the naughty step is used!!!

I e-mailed NRAS yesterday afternoon but have had no reply.

We are well aware that the forum is a nuisance to NRAS and distracts them from their "real work" but the forum is their biggest support group and if it folds the helpline will be inundated with calls from those who normally get support on here.

Doreen xx
jeanb
#53 Posted : Tuesday, February 09, 2010 1:39:11 PM Quote
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I must say that I agree with Doreen on this one.
JulieM
#54 Posted : Tuesday, February 09, 2010 1:43:07 PM Quote
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Well what a strange kettle of fish I've come on to find?
I have NEVER known of the PM facillity being removed on a forum before.
NRAS-where are your explanations please?
YES I'VE CHANGED, PAIN DOES THAT TO PEOPLE.
white horse
#55 Posted : Tuesday, February 09, 2010 1:54:50 PM Quote
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Posts: 100
I must agree with all of you again but I don't think we'll get any answers and the persons concerned have probably ben dealt with. Which is why I don't understand why the heck we all have to lose the PM facility. i didn't use it much but then I'm new here but I can tell how upset people are at having to lose it.

It's caused a whole lot of ill feeling and that's not good for people who just want to socialise with 'like minded' people. I never saw any 'racial' or any other offensive posts but if I had I would've reported it. If it's to do with the 'light hearted banter' which, incidentally, was in the just a bit of fun threads, then that's ridiculous.

If you're a person who is easily offended by near the knuckle remarks then don't visit 'just a bit of fun'. Don't read them. Stick to areas that you enjoy. People have a right to have a laugh and if you're an adult you can make a choice. If whoever you are is just an old fuddy duddy who loves spoiling other people's fun then just grow up and find someone else to annoy.

Sorry but lots of people have been affected by this ridiculous ban.
I'm outta ere

Bye
Tabbycat
#56 Posted : Tuesday, February 09, 2010 1:57:12 PM Quote
Rank: Advanced Member

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Posts: 351
My opinion on this is is that its unfair to withdraw the PM facility from everyone when its only a few members who have apparently abused the system. I hope NRAS will reconsider and reinstate PM's for the majority of us well-behaved users.

I also hope my PM's have not been read by anyone other than the intended recipients, as they contained personal information and, if reinstated, I would not want any Forum Members, as moderators, to read these either. If anyone moderates, it ought to be NRAS staff only.

Carol
Calmwater22
#57 Posted : Tuesday, February 09, 2010 1:59:13 PM Quote
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Posts: 1,740
Hi im also finding this evry hard we were communicating about fibro,if youd like my email by all means do access it via my profile just click on my username il change pref just for today so u can save my email address.

till pm re instated.


pm i very handy service nras do re instate.

anyone phoned tos ee what happened to service,my voice gone or id do it.

is there techy fault with it?
lv to you all.
pm for me most helpful as i cartn post to all thread ra hands will not permit.
grrrrrrr

melly
cuddly cats make my world seem so much more fun
HellyC
#58 Posted : Tuesday, February 09, 2010 2:04:47 PM Quote
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Joined: 12/8/2009
Posts: 230
Location: Leicester
dorat wrote:
Sorry Helly I don't agree.
The case of someone abusing the PM facility should have been dealt with by removing the culprit from the forum. Why should we all lose the privelege because of one person?


Maybe that person has been removed and I do agree that NRAS need to respond to this, if anything to give answers..... But in their defence, I'm not sure if the person went directly to NRAS... As far as I know, they just posted it on the forum and so NRAS may not have even been aware until this week...

dorat wrote:
As to having a discussion group, we are all equal partners on here and should all have had the chance to discuss this with NRAS before they removed the PM facility.


The thought behind the discussion group was so that key members could discuss matters with NRAS rather than NRAS having to go through endless responses, some of which 'may' not stick to the original subject...

I just hate all this upset on the forum, especially for new members who are coming here for the first time.... I'd hate for them to come for support and be met with animosity...



Helly x

Celebrating 10yrs of National Rheumatoid Arthritis Society

Doing a Tandem Skydive - May 2011 - All Sponsorship Welcome - www.justgiving.com/helencopeland






Read my blog - Helly Copeland

merryberry
#59 Posted : Tuesday, February 09, 2010 2:15:28 PM Quote
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Joined: 11/28/2009
Posts: 238
Location: North London
still waiting for some hq input?
ho hum/
great points for going forwards helly.
i am drafting some ideas in my head as suggestions for future, depending on next response from nras and will certainly be working those in if we get a chance.

very sorry we've lost a member we know of just up above, do come back if you read this white horse, it is just a crinkle in community building that would should be able to iron out and we need people's views.

though if we don't come up with something workable to the majority, i think sadly i may leave too, and rely on support/offer suppot from and to those i've got to know a bit better. i simply can't join/set up a real life group, i'm probably going back to work soon, i can do this kind of thing but not travel as well! this isn't a threat of a flounce, it's truly how i feel, that i can't bear to be on such a top heavy forum and be as open as i and others need.

dorat
#60 Posted : Tuesday, February 09, 2010 2:18:21 PM Quote
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Joined: 12/3/2009
Posts: 3,157
Location: Huddersfield
NRAS moderate the forum Helly so if they were moderating they would have been aware straight away of the fact that someone had received a suspect e-mail, and it was said to be an e-mail not a PM.
I thought the person who received it dealt with it adequately, by bringing it into the open and she did receive, and accepted ,an apology.

The animosity is confined to this thread only and I am sure anyone reading it will see the reason for it.
If not, I will spell it out.
NRAS have removed our PM facility and have not given a proper explanation as to why they did this. They have also removed the PMs that we had archived.

Doreen xx
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